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DreamBook 7Technical SupportThank you for purchasing the Pioneer Dreambook 7 Most of your Technical Support issues can be solved simply by reading the Frequently Asked Questions list, and by updating your DreamBook with the Android 2.1 Software Update. If you need further assistance with your DreamBook please contact the following hotline for Technical Support. Hotline 1300 88 32 18 Frequently Asked Questions1) How do I turn my Dreambook on? Press and hold the Power button on the left hand side of the unit for about 3 seconds until you hear and feel the unit Buzz. Android will then start. 2) The unit gets hot while charging or using WIFI The unit does get warm to hot during operation on WiFi depending on signal strength. During the initial charging of the Dreambook 7 the unit will also get warm to hot and while charging if the battery is completely drained. 3) It says that 3G is supported, what providers work? We have tested with the following providers and USB 3G modems: Vodafone, DODO, Optus, 3. Currently Virgin and Telstra are not supported. The best modem to use is the Huawei E160 and E160E and the Alcatel AL300. An Android 2.1 software update will be required Click here for the Android 2.1 Software Update Pocket WIFI 3G modems are supported and recommended for connecting to 3G services. 4) If YouTube is not working, how can it be updated? From time to time YouTube changes the software used. An Android 2.1 software patch can be downloaded from our web site. Click here for the Android 2.1 Software Update 5) I can’t log in using the Facebook App. Facebook have recently changed the coding for their application. You can still access Facebook via the web address. An Android 2.1 software update patch can be downloaded from our web site. Click here for the Android 2.1 Software Update 6) My Dreambook 7 won’t play my MP4 video’s? Many of your Videos may be in High Definition format and need to be reduced to normal resolution before they will play. Here is the best solution. Try the video compression utility Handbrake, www.handbrake.fr use the mp4 (ffmpeg) video settings of 400x240 @ 300kbit / 15fps aac audio @ 160kbits. You can probably step it up to 24 fps if you want smoothness. 7) I tried to open a web page and it’s saying the security certificate is invalid or unable to access some web pages. Make sure that the time and date are set correctly. To change the time and date go to settings, then Date & Time. 8) My Screen is scratched and marked. Your Dreambook comes with a thin screen protector, please make sure the protective sheeting has been removed. 9) My System seems slower than my PC or Laptop. Your Dreambook comes with a 533mhz Processor, the same as most phones and the performance is roughly the same. 10) Some of my Apps will not work. Some Apps require a Micro SD Card to be installed before they will work. 11) I cannot find the keyboard. The keyboard will activate when you touch any empty input field and will have either a Search or an Enter function depending on the need. 12) My Micro SD Card unmount’s when my unit hibernates. This is a power saving feature, it is automatically remounted when you wake up the system. 13) Can the Dreambook 7 be upgraded to Android 2.2? There is no official release or support for the Dreambook 7 to run these versions. However Pioneer Computers has made available our own Android Release 2.1 upgraded software package with all the latest patches. Click here for the Android 2.1 Software Update 14) My WIFI keeps disconnecting To increase wireless connectivity time, adjust the screen time out setting under Settings, Sound & Display, Screen Timeout. An Android 2.1 software update patch can be downloaded from our web site for better WIFI setting. Click here for the Android 2.1 Software Update Pioneer Computers is sure you will enjoy your Dreambook 7 experience and are happy to support you. The Pioneer Computers team. Android 2.1 Software UpdateNew features:
Thank you for purchasing the Pioneer Dreambook 7 from Pioneer Computers Australia featuring Google Android. At Pioneer Computers we constantly working to update and improve all our products. Updates for the Dreambook ePad 7 will be periodically released to address stability and performance issues from time to time. Currently All our epads shipped before December 2010 are Running software version 1.8.2. However A new software version, 2.1 is available. To update your computer Please download the latest update by clicking on this Link: http://www.mediafire.com/?ikscs3iuf8pivc4 On a Windows Computer or notebook And selecting save. Alternative download links: [PC] ftp://service.pioneer.net.au/images/android_current/2.1.2.exe [PC] http://www.freefilehosting.net/212 [MAC] http://www.mediafire.com/?0msbkyw044d8yxe
Once the download has completed select the run option.
A winrar Self extraction Window Will Open, As Shown Below
Click the Browse button to navigate to your Micro SD Card, in the example we have selected "I:\" which is our Micro SD Card. Once you have selected your drive enter “script” as the directory, as shown in the example, and then click Extract. You will be prompted for a password Please enter 1234 and click OK. Once the Extraction is complete confirm the process has completed properly by opening the Script folder on your Micro SD Card, it should look like this:
Once this is confirmed, remove the Micro SD Card from your computer or notebook and insert it in your Dreambook 7. While OFF, and boot the Dreambook. The machine will go through its update process, on the screen, and when finished you will be prompted to remove the Micro SD Card. Important: Delete the script folder after updating, or it will update on every boot! Fixes:
Many application fixes can be resolved by logging into the app market and updating the relevant software. Click here for the 3G Setup Guide For more information regarding operation or issues reply to this email: support@pioneer.net.au or call us on 1300 882 218. 3G Setup GuideThank you for purchasing the Pioneer Dreambook 7 Featuring Google Android. Our current release of Android, 2.1, has support for Optus, Vodafone, 3 Mobile and DODO 3g, these instructions will help you set this up. If you haven’t updated to 2.1, please click on the link below Click here for the Android 2.1 Software Update Once you have updated Please Select 3g Settings off the Desktop, As shown in the picture below.
Once selected this option will display the 3g settings menu, Please select "Add 3g network" from this Menu, as shown in the Picture Below.
The 3g Settings Menu, as above will appear enter the following Settings.
Name: This is just a friendly name to identify the connection and can be anything you like, usually for Optus just put "Optus" etc. Once entered please press "connect" to save settings.
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